Delivery and Payment

We accept

  • Visa
  • Mastercard
  • Visa Secure
  • Mastercard Identity Check
  • Halyk ePay

Payments are processed on the secure Halyk ePay page with 3-D Secure confirmation. Card details are never shared with the shop.

Delivery and Payment Version dated 8 October 2026 How to Place an Order 1. Choose a bouquet in the catalog or compose your own in the "Build a bouquet" section. On the product page you can pick a size and add extras. 2. Add the items to the cart. In the cart you can change the quantity and enter a promo code. 3. Click "Checkout". If you are not signed in yet, enter your email: we will send a one-time sign-in code, no password needed. 4. Choose how to receive the order: delivery within Astana or pickup from the store. 5. Enter the recipient's details: name and phone number, delivery address and, if you like, the text of a card to go with the bouquet. 6. Pick a convenient time: 30-minute slots, with the earliest available time shown on the page. 7. Choose a payment method and click the button. For card payment, the bank's secure form opens; for a Kaspi invoice, a manager will contact you. Once placed, the order is assigned a number. The status, contents and chat with the florist are available in your account, and notifications are sent by email. Payment Methods By bank card online. We accept Visa and Mastercard cards from any bank through the Halyk ePay internet acquiring service (Halyk Bank of Kazakhstan JSC). Payment takes place on the bank's secure page with 3-D Secure confirmation: the card-issuing bank will ask for an SMS code or a confirmation in its mobile app. The amount is charged immediately, the order moves to the "Paid" status and a confirmation is sent to your email. No fee is charged: you pay exactly the order amount. By Kaspi invoice. After the order is placed, a manager will contact you on WhatsApp or by phone and issue a Kaspi invoice. The order is confirmed once payment is received. Prices are stated in tenge and are final. The Seller is not a VAT payer. A fiscal receipt is sent on request by email or WhatsApp. Payment Security - Card details are entered only on the bank's payment page. The Seller does not receive or store the card number, expiry date or CVV/CVC code. - Payments are confirmed with 3-D Secure technology (Visa Secure, Mastercard Identity Check). - The website operates over a secure HTTPS connection, and only store staff have access to order data. - Refunds are made to the same card that was used for payment. Delivery within Astana - Delivery fee: 3 000 tenge for any order amount. We deliver only within Astana; we do not deliver outside the city or to other countries. - The delivery time is selected at checkout in 30-minute slots. The minimum order preparation time is shown on the checkout page; the earliest delivery is usually possible within an hour. - The courier calls the recipient before handing over the bouquet. If the recipient does not answer or the address is incorrect, we will contact you and agree on a new time. - The bouquet is delivered in protective wrapping; in hot or freezing weather the flowers are additionally covered. Pickup - Store address: Astana, Dinmukhamed Konayev Street, 14/2. Opening hours: Around the clock, seven days a week. Pickup is free. - Directions: open on the map - Store phone: +7 708 708 19 32. On collection, please state your order number. Freshness and Care We guarantee the freshness of the flowers at the moment of handover and for 3 days afterwards if you follow these recommendations: trim the stems by 1-2 cm at an angle, place the bouquet in clean cool water, change the water once a day, and keep the flowers away from direct sunlight, heaters and fruit. Order Cancellation and Refunds You can cancel an order from the order page in your account until it moves to the "Assembling" status. For card payments, the money is returned to the same card automatically. The full terms of cancellation, substitution and refunds are described on the "Returns" page (flobar.kz/vozvrat). Licenses and Restrictions Retail sale of flowers is not subject to licensing. The goods are not shipped outside the Republic of Kazakhstan; there are no export restrictions. Questions about your order: WhatsApp: +7 708 708 19 32. Phone: +7 708 708 19 32. Email: decor.ayaganova@gmail.com.